Return Policy Information and Instructions:
We understand that sometimes returns, exchanges are necessary, and we appreciate your understanding of our policies. Please review the following information carefully:
Return Window: Unfortunately, we cannot accept return claims after 30 days of placing your order.
Product Inspection: Upon receiving your order, please open the package immediately and thoroughly inspect the contents.
Damaged Products: No claims for damaged products will be accepted after two days of receiving the order.
Claims Submission: All claims must be submitted through your account on our platform. Please follow the steps outlined below to initiate a return. No exceptions will be made.
Important Notes: Ensure that the product is in its original packaging and includes all accessories.
We reserve the right to reject returns that do not meet our return policy criteria.
Contact Us: If you encounter any issues or have questions regarding the return process, please contact our customer support team at 515-209-2112
Thank you for your understanding and cooperation. We strive to provide you with the best shopping experience, and our return policy is in place to ensure a fair and efficient process for both parties.
Return Timeline: All products must be returned within 10 days of receiving your RMA number.
Restocking Fees: Shipping and Handling Charges: Unfortunately, we are unable to credit you for shipping/handling charges. For damaged, missing/wrong product claims, there are no restocking fees.
However, a 10% restocking fee applies to all other returns. Please be aware that we have stringent quality control measures in place before shipments leave our warehouse, including a human double-check, digital video recording of packing stations, and digital scanning of UPCs.
Non-Returnable Items: The following items are non-returnable, non-exchangeable, and non-refundable: Some items due to HAZMAT Policy
- Chlorine of any kind
- Bromine of any kind
- Liquid Chemicals
- Non-Chlorine Pool and Spa Shock
- Inflatables
- Spa and Pool Pillows
- Electronic or installed components
- Spa and Pool Filters
- Spa and Pool Pillows or Headrests
- All products sold by us are accompanied by the manufacturer's warranties.
If you have any further questions or concerns, please don't hesitate to contact our customer support team. Thank you for your cooperation.
